Deposits and withdrawals
Deposits
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I can't make a deposit. What should I do?
If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...
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My transaction was declined. Why? Who should I contact?
If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...
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How do I change my limits?
There are two types of limits: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings. If you reduce your limit, th...
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I would like to know the total of my deposits and withdrawals. How can I do that?
To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...
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What is Bancontact One-Click and how do I deposit with this method?
Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...
Withdrawals
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I can't enter my BIC code when making a withdrawal. What should I do?
What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...
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I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Carousel places great importance on respecting the privacy and ...
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How can I withdraw money at Panache?
Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Pr...
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Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Panache. For more information about tax on games of chance, go to the Belgian Gaming Commission website.
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...
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How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, you might be asked to ...