Withdrawals

What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Carousel places great importance on respecting the privacy and ...

Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Pr...

No, you don’t have to pay any tax on the amounts you win by playing at Panache. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...

Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, you might be asked to ...

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can...

If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to make a withdraw...

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new bank account when mak...

If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting customer service via the contact form. Once your confirmati...

The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various reasons: if one of the...

Processing timeThe majority of withdrawal requests are processed within 2 business days.Additional checks may exceptionally extend this time frame. Receiving the moneyOnce your withdrawal is a...