Deposits

I can't make a deposit. What should I do?

If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...

My transaction was declined. Why? Who should I contact?

If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...

How do I change my limits?

There are two types of limits: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings.    If you reduce your limit, th...

I would like to know the total of my deposits and withdrawals. How can I do that?

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...

What is Bancontact One-Click and how do I deposit with this method?

Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...

What are the different deposit limits at Panache?

There are two types of deposit limit at Panache: personal limits and the default limit. 1. Personal limitsThese limits are you own, meaning you set the maximum deposit amount yourself in your ...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amount b...

I wish to make a deposit with a prepaid paysafecard. What do I have to do?

To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website.Once you have your prepaid card, you can use it to make a deposit on our website in j...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is mentioned in our term...

My transaction was refused by paysafecard. Why? Who should I speak to?

If you are trying to make a deposit but your transaction is declined by paysafecard or if you encounter a problem with the paysafecard payment page, several reasons are possible: • Your balanc...

I would like to turn off my default limit, is that possible?

Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they wil...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of 10€ In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% legal gaming website, Panache respects this limit. For m...

Can I delete my deposit history?

No. This is unfortunately not possible. 

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my daily limit in...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancontact, which captures t...

How can I make a quick deposit through QR code?

The quick deposit through QR code allows you to make a deposit in no time through your smartphone.The access to this method of deposit is located to the right of your username and the deposit ...

How can I deposit money on my Panaché account ?

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