Account and registration

I haven't been able to authenticate myself. What should I do?

If you cannot authenticate, there are several possible reasons. - If you take photos, it is important to make sure your documents are clearly legible and that your selfie is clear, to avoid bl...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!   Our Veriff photo assistant lets you authenticate your account live by taking a few photos. To verify your account with this option, simply clic...

I am no longer able to log in to my account. Why?

If you can no longer log in to your Panache account, there are several possible reasons: You have entered the wrong password several times. In this case, your account has been blocked for you...

I’m unable to register at Panache. What should I do?

If you are unable to register, is it possible you already have an account with us? As a 100% legal website, certified by the Belgian Gaming Commission, we take the legislation in force very se...

How do I register at Panache?

Registering at Panache is very simple! You just need to complete the registration form. Fill in your personal information (first name, last name, postal address, email address), choose a usern...

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more information, please c...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your account, please contact our customer service via the contact form.   You will need to provide:    ·   An original photo of the front and ...

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 month...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to keep control? Reme...

I don’t want to receive emails or communications from Panache anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.   Remember that you can choose your prefer...

I have moved. Do I need to notify you of my change of address?

Yes. You are obliged to notify us of any change in your personal information. Go to your account settings to update your address.

How do I change my personal data?

To change your personal data, go to your account settings. You can only change your postal address. If you wish to change other data (email address, telephone number, etc.), contact our custom...

I want to cancel my time-out or my self-exclusion. Is it possible?

If you have activated a time-out, you can still log in to your account but must wait until the end of the selected time period (1, 7 or 15 days) before you are able to play again or make a new...

Can I have several accounts at Panache?

No. As a 100% lawful website, certified by the Belgian Gaming Commission, we take the legislation in force very seriously. It is therefore forbidden to have several accounts at Panache. For th...

Do I have to pay to register at Panache?

No. Registration on our online gaming website is entirely free. Once registered, you can start playing, even without credit, by selecting the demo mode. However, to start playing for money and...

Do I have to register to play at Panache?

No. If you are not registered, you can play a demo version with limited fictional credit, allowing you to assess the quality of our online games. However, you cannot play with cash, unlike in ...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as order or withdrawal confirmations? Go to your account settings, then to the section “Communications”:      All you need to do is unselec...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choose a new ...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register. If your country doesn’t appear in the list of residence countries available in the registration form, this means that unfortunate...

How old do I need to be to play at Panache?

You must be at least 21 years old to get access to our platform.

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of your choice....

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your account, please contact us via the contact form and send us your new telephone number. We will then sort it!

Should I be registered to play ?

If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will...