Account and registration

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your application ...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate with ITSme, ...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier! Our Veriff photo assistant lets you authenticate your account live by taking a few photos.To verify your account with this option, simply click t...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assured, there are several w...

I am no longer able to log in to my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be temporarily ...

I’m unable to register at Panache. What should I do?

If you are unable to register, is it possible you already have an account with us?As a 100% legal website, certified by the Belgian Gaming Commission, we take the legislation in force very ser...

How do I register at Panache?

Registering at Panache is very simple! You just need to complete the registration form. Fill in your personal information (first name, last name, postal address, email address), choose a usern...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security verificationY...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your account, please contact our customer service via the contact form. You will need to provide:  ·   An original photo of the front and back...

I would like to cancel my self-exclusion. Is it possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends to be able to reconnect. Once the period has pa...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us through: the contact form via our email address support@panache.be.  We invite you to specify the reason for your account closure req...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the following documents: - The...

I did not receive the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received the reset email, we invi...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with details of your request. In the case of a data deletion request, your account will also be clo...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will send you your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first or last name. Custo...

Does Panache.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our fingers crossed that ...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your mobile pho...

I don’t want to receive emails or communications from Panache anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service. Remember that you can choose your preferre...

I have moved. Do I need to notify you of my change of address?

Yes. You are obliged to notify us of any change in your personal information.Go to your account settings to update your address.

How do I change my personal data?

To change your personal details, go to your account, click on Settings and then the Personal details tab.You can only change your postal address. If you wish to change other data (email addres...

I want to cancel my time-out or my self-exclusion. Is it possible?

If you have activated a time-out, you can still log in to your account but must wait until the end of the selected time period (1, 7 or 15 days) before you are able to play again or make a new...

Can I have several accounts at Panache?

No. As a 100% lawful website, certified by the Belgian Gaming Commission, we take the legislation in force very seriously.It is therefore forbidden to have several accounts at Panache. For thi...

Do I have to pay to register at Panache?

No. Registration on our online gaming website is entirely free.Once registered, you can start playing, even without credit, by selecting the demo mode. However, to start playing for money and ...

Do I have to register to play at Panache?

No. If you are not registered, you can play a demo version with limited fictional credit, allowing you to assess the quality of our online games. However, you cannot play with cash, unlike in ...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account, then Settings, then Preferences, and adjust the toggles for "Communications”:   All you nee...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgot your password?” on the “Log in” page and enter the email address linked to your account. You will then receive a link to choose a new pa...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register.If your country doesn’t appear in the list of residence countries available in the registration form, this means that unfortunatel...

How old do I need to be to play at Panache?

You must be at least 21 years old to get access to our platform.